Salesforce, the world’s top CRM, needs no introduction today. A new study recently highlighted that by 2026, the Salesforce economy may generate a whopping 9.3 million jobs and $1.6 trillion in new business revenues!

Salesforce Jobs and Economy: IDC Predicts 11.6M New Roles

This is a significant achievement, especially amidst rising economic uncertainties across the globe.

For both freshers just entering the CRM industry as well as experienced professionals, it is the perfect time to join the Salesforce ecosystem and benefit from the opportunities offered by this robust system.

To this end, we will discuss here the diverse impacts of Salesforce, offering you a detailed look at its significance in the overall economic sphere and its role in revolutionizing business processes. We will also explore various interesting career prospects and Salesforce jobs that the overall ecosystem offers in today’s digital future.

The Data

Salesforce recently shared the key highlights of a study by IDC that shows how the CRM is leveraging generative artificial intelligence (AI) technology and is poised to generate a phenomenal over $2 trillion in business revenues and 11.6 million jobs between 2022 and 2028.

This kind of rapid expansion is, however, not just limited to technology. Instead, it is a driving force for steep economic growth in the near future and lucrative job creation opportunities across industries.

The study also came up with the key factors driving this kind of rapid adoption of AI, such as higher productivity, along with key barriers, such as data governance and risk management.

The Salesforce Economy

The Salesforce economy today is not simply the product of software or platforms. Instead, it is an ever-evolving, dynamic ecosystem that brings together seamless collaboration among various businesses and other partners, all driven by Salesforce’s diverse yet exciting offerings.

As per IDC, the Salesforce Economy is essentially the collective impact of Salesforce CRM and its vast partner ecosystem on the overall economy. This includes-

  • Revenues, sales, and jobs are generated in the Salesforce customer base by leveraging Salesforce and other cloud services in its partner ecosystem, which consists of third-party software vendors, consultants, and resellers to offer a smooth experience to end users.
  • Specific jobs are created indirectly in the economy, and they are largely driven by local spending from both direct employees and Salesforce and its partners themselves.

The multifaceted partner ecosystem is a noteworthy highlight of the Salesforce ecosystem, which acts as a driving force behind the massive growth of the Salesforce Economy. The key benefit of this ecosystem is that it allows Salesforce customers to grow much faster as partners offer innovative tech solutions across industries and products for a seamless customer experience.

The Role of AI in Creating Jobs 

One of the noteworthy findings of the report by IDC is the forecast of generating over 11 million jobs between 2022 to 2028 because of generative AI solutions. What is interesting to note is that this kind of job growth is not specific to a single industry or sector, thus highlighting the unanimous applicability and advantages of AI in today’s modern workforce.

By integrating AI technology into businesses, you can not only enhance productivity but also customer experiences, thus creating new economic opportunities for businesses of all shapes and sizes.

In terms of numbers, the global business revenue impact of Salesforce’s AI-powered solutions was a phenomenal $312 billion in 2022 alone. This number is further expected to increase 3x to $948 billion by 2028, reflecting the massive economic push that Salesforce’s generative AI solutions can lead to.

This also highlights the importance of refining their AI strategies for organizations by focusing more on recruitment strategies, enhancing staff productivity, and building better customer experiences.

How the Salesforce Economy is Impacting the Job Market?


Salesforce Jobs and Economy


The role of Salesforce in shaping the global economic landscape cannot be overemphasized enough. Evolving from a simple CRM tool to a massive ecosystem, it highlights the transformative power it holds, driving business innovation and growth.

Here are some of the specific ways the Salesforce economy is impacting the job market.

  • Wide range of career opportunities

One of the most interesting features of Salesforce is the exciting range of employment opportunities it offers. Being the most widely used CRM across the world, Salesforce is incredibly valuable and in demand across various sectors.

This ensures that it is not restricted to an isolated department, industry, or function, thus giving you more career choices to work in organizations that specialize in finance, software and more.

  • Higher number of new jobs

As mentioned above in the IDC report, the total number of jobs in the Salesforce ecosystem is expected to double by 2026. This is because of the position of Salesforce as a market leader in customer relationship management (CRM) applications across products and various Salesforce employee benefits.

  • Green Commitment

Another highlight of picking the Salesforce economy as a career choice is the public commitment made by this CRM platform to sustainable development. Organizations in sync with Salesforce frequently adopt sustainable modalities, leading to greener economic initiatives, cost efficiencies and sustainable brand building.

In Conclusion

If you are looking to make a career in the CRM industry, a Salesforce career is among the top choices from 2022 onwards. With a range of exciting Salesforce jobs and other interesting opportunities, professionals in the Salesforce industry are in higher demand than ever before and can make a rewarding career.

The IDC study discussed in this post highlights the transformative role of AI in the overall Salesforce economy and its potential to drive sustainable revenue growth and job creation.

To make the most of this AI wave, it is important to leverage Salesforce’s AI-powered solutions to help your business utilize the tools and capabilities required to sustain and grow in an increasingly AI-driven world and stay ahead of the competition.

About MassMailer

MassMailer is a simple yet powerful email solution for Salesforce CRM. It is one of the best solutions available for sending marketing or transactional emails. You can leverage this native Salesforce CRM app to send unlimited emails to contacts, leads, campaign members, opportunity contacts, and more.

To know more about MassMailer, book a free trial with us today.